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Assistencia Dev Tracker - Technical Support Metrics

Assistencia Dev Tracker - Technical Support Metrics

Ciro Cesar Maciel

| (1) | Free
Track technical assistance sessions in VS Code and turn support, mentoring, debugging, and incident work into exportable metrics.
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Launch VS Code Quick Open (Ctrl+P), paste the following command, and press enter.
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Assistencia Dev Tracker

Assistencia Dev Tracker for VS Code

Turn technical help into proof: track support, mentoring, debugging, incidents, and code-review assistance directly from VS Code.

Marketplace version Installs Rating

By Ciro Cesar Maciel - one of a series of small, sharp VS Code tools.


Assistencia Dev Tracker is a local-first VS Code extension for people whose best work usually disappears into calls, Slack threads, pair-programming sessions, emergency fixes, and "can you take a quick look?" moments.

Start a session, choose the client/project/ticket/category, add notes as you investigate, finish with an outcome, and export the data when you need to prove what happened.

It is not a time tracker for surveillance. It is a technical assistance log for people who need receipts.

The problem

Technical help is valuable, but it is usually invisible:

  • A senior dev unblocks a teammate in 18 minutes.
  • A consultant finds the missing environment variable that killed a deploy.
  • A software house resolves five client issues in one afternoon.
  • A support engineer prevents a bug from becoming an incident.
  • A maintainer explains the architecture decision that saves a rewrite.

None of that shows up in Git history cleanly. None of it fits nicely into a commit. Most of it never becomes a useful metric.

Assistencia Dev Tracker makes that work measurable.

What it does

  • Starts an assistance session from the Activity Bar, Command Palette, or status bar.
  • Captures the business context: client, project, ticket/reference, category, and priority.
  • Tracks duration from start to finish.
  • Stores notes while you investigate, explain, review, or fix.
  • Detects workspace and Git branch when available.
  • Captures changed files at the end of the session.
  • Records the outcome: resolved, partial, blocked, or escalated.
  • Generates local metrics: completed sessions, tracked time, estimated saved time, active sessions.
  • Shows a dashboard inside VS Code.
  • Exports JSON or CSV for reports, invoices, retrospectives, SLA reviews, and client updates.

Who it is for

You are This helps you
Consultant or freelancer Prove what you did beyond commits and meetings
Software house Report assistance volume per client/project
Tech lead Understand where the team gets blocked
Senior developer Make mentoring and unblocking visible
Support engineer Keep technical support evidence close to the code
SRE / DevOps Track incident help, deploy fixes, and operational follow-up
Agency or managed service team Build monthly client reports without reconstructing history

What you can measure

Metric Why it matters
Completed assistance sessions Shows delivered support volume
Time tracked per client Supports billing, retainers, and account health
Time tracked per project Reveals which codebases require the most help
Categories of work Separates setup, bugs, incidents, mentoring, deploys, security, and reviews
Outcomes Makes blocked/escalated work visible
Notes and summaries Preserves the technical reasoning behind the assistance
Changed files Connects help sessions to real code movement
Estimated saved time Turns technical help into a simple ROI signal

How it works

Start Assistance
  -> Client
  -> Project
  -> Ticket/reference
  -> Category
  -> Priority
  -> Notes while you work
  -> Finish with outcome + summary
  -> Dashboard / JSON / CSV

Example session:

Client: Acme Finance
Project: Billing API
Ticket: JIRA-1842
Category: Incident
Priority: Critical
Outcome: Resolved
Duration: 42m
Summary: Restored charge creation after identifying a missing production env var.
Changed files: src/config/billing.ts, .env.example

Example monthly report:

Completed sessions: 38
Tracked time: 27h 20m
Estimated saved time: 68h 20m
Most common category: Setup
Most assisted project: Billing API
Blocked sessions: 3

Core workflow

  1. Open the Assistencias icon in the Activity Bar.
  2. Click Start Assistance.
  3. Fill in client, project, ticket/reference, category, and priority.
  4. Add notes while you investigate or guide someone.
  5. Click Finish Assistance.
  6. Choose the outcome and write a short summary.
  7. Open the dashboard or export JSON/CSV.

Categories

The default categories are intentionally practical:

Category Use it for
Setup Helping someone run, configure, or bootstrap a project
Bug Investigating or fixing broken behavior
Code review Reviewing a PR, patch, or implementation idea
Architecture Technical direction, modeling, tradeoffs, design help
Incident Production issue, outage, emergency support
Deploy Build, CI/CD, release, infrastructure, environment problems
Security Secrets, access, permissions, vulnerabilities, risky config
Mentoring Teaching, pairing, explaining concepts or code paths
Other Anything that still deserves a receipt

Commands

Command What it does
Assistencia Dev Tracker: Start Assistance Starts a new assistance session
Assistencia Dev Tracker: Finish Assistance Ends the active session and records outcome, summary, duration, and changed files
Assistencia Dev Tracker: Add Assistance Note Adds an observation to the active session
Assistencia Dev Tracker: Open Dashboard Opens the local metrics dashboard
Assistencia Dev Tracker: Export JSON Exports every session as structured JSON
Assistencia Dev Tracker: Export CSV Exports every session as spreadsheet-friendly CSV
Assistencia Dev Tracker: Refresh Refreshes the Activity Bar view and status bar

Settings

Setting Default Description
assistenciaDevTracker.defaultClient empty Client name suggested when starting a session
assistenciaDevTracker.estimatedSavingsMultiplier 2.5 Multiplier used to estimate saved time from tracked duration

Dashboard

The built-in dashboard shows:

  • completed sessions;
  • active sessions;
  • tracked time;
  • estimated saved time;
  • recent sessions with client, project, category, outcome, and duration.

Everything is generated from local VS Code storage. No account required.

Export format

The CSV export includes:

Field Description
id Unique session ID
client Client/account name
project Project or workspace
ticket Ticket, issue, task, or free-form reference
category Session category
priority Low, Medium, High, Critical
status Active or completed
outcome Resolved, Partial, Blocked, Escalated
startedAt / endedAt ISO timestamps
durationMinutes Rounded session duration
workspaceName VS Code workspace name
branchName Current Git branch when detected
changedFiles Git-changed files captured at finish
notes Timestamped notes
summary Human-written impact summary

Privacy

Assistencia Dev Tracker is local-first.

  • No telemetry.
  • No cloud account.
  • No source code upload.
  • No AI call.
  • No remote API.
  • No background syncing.

Sessions are stored in VS Code global storage for your local profile. Exports only happen when you explicitly choose JSON or CSV.

Current status

This is the first MVP:

  • local storage;
  • Activity Bar view;
  • status bar shortcut;
  • dashboard;
  • JSON export;
  • CSV export;
  • Git branch and changed-file capture.

Planned ideas:

  • monthly report generator;
  • client/project filters;
  • Markdown report export;
  • Jira/GitHub/Linear links;
  • optional SaaS sync;
  • team dashboard;
  • AI-generated session summaries;
  • SLA and retainer insights.

Development

From the repository root:

npm install
npm run build -w apps/assistencia-dev-tracker

Debug from VS Code:

Run and Debug -> Debug: assistencia-dev-tracker -> F5

Package locally:

npm run package -w apps/assistencia-dev-tracker

Build every extension in the monorepo:

npm run build
npm run package:all

Marketplace metadata

Field Value
Extension ID ciro-maciel.ciro-maciel-assistencia-dev-tracker
Package name ciro-maciel-assistencia-dev-tracker
Publisher ciro-maciel
Categories Other, Visualization, SCM Providers
License Proprietary
Runtime VS Code ^1.90.0

License

See LICENSE.


Built by Ciro Cesar Maciel. Sibling extensions: AI TODO Hunter, Env Var Detective, AI Error Message Humanizer, Regex Whisperer, Stack Trace Triage, AI Commit Message Generator.

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