TicketM 2013Incident Management integrated with Microsoft TFS 2013. Convert emails to tickets, set escalations of tickets as per your SLAs, set your working time, customize ticket workflow per team project, add custom fields to ticket work item type. Standard reports and queries. |
This is a trial version which will work without activation for 30 days from installation. For purchasing the activation key please visit http://www.ssgsonline.com/ticketm.htm. TicketM 2013 brings the incident / ticket management to TFS 2013 Link bugs, requirements, tasks, code and builds to tickets raised by customer or L1 Support Design your escalation matrix based upon your SLAs and parameters like project, state and priority Customize workflow and fields of the ticket as desired separately for each project. Out of box reports, queries and dashboard. Create your custom reports and queries Convert emails to tickets |
