Overview
Struggling to align support and development across Zendesk and Azure DevOps? OpsHub Integration Manager (OIM), an enterprise-grade data integration platform bridges the gap.
Automate ticket sync, work items, and priorities in real time—so updates flow without interruptions, and nothing gets missed. Accelerate resolution, maintain context, and deliver a connected experience without switching tools.
Sync Zendesk and Azure DevOps with OIM
Stay Aligned with Real-Time, Two-Way Sync: Auto-sync tickets and work items to keep support and engineering on the same page.
Integrate without Performance Hits: Run integrations externally to avoid system slowdowns caused by in-tool plugins.
Scale Confidently: Handle high volumes and complex workflows without rebuilds or disruptions.
Ensure 100% Data Consistency: Sync rich data like comments, attachments, and history, inline content, among others with full context in the integrated systems.
Keep Data Safe Even in Case of Conflicts or Errors: Recover from errors automatically to keep sync running smoothly without data loss or manual effort.
Transfer Data Across Projects with Ease: Move items between projects or teams without orphaned data or context.
Enjoy Fail-Safe Compliance: Built-in audit logs, change tracking, and access controls provide end-to-end traceability—no extra tools required.
Easy Set-Up and Configuration for Tech and Non-Tech Users: Use a sophisticated drag-and-drop UI to configure and manage integration with flexible sync rules. Get started in no time—no scripts, no coding needed.
Secure Your Data at Every Step:: With end-to-end encryption, RBAC, OAuth, and API token support, OpsHub protects your sensitive information and keeps you compliant.
Learn more about Zendesk – ADO integration using OIM
Popular Use Cases
OIM supports even the most complex business use case. Here are a few:
- Ticket Escalation: Automatically escalate critical Zendesk support tickets to ADO as work items for faster resolution.
- Status Synchronization: Keep ticket and work item statuses in sync to ensure both support and engineering teams are aligned.
- Bug Reporting: Convert Zendesk tickets into ADO bugs with all necessary details, ensuring developers have full visibility.
Integrate Azure DevOps and Zendesk in 5 Easy Steps
Configure ADO and Zendesk systems.
Select project(s) to be integrated.
Select entity(s) to be integrated.
Select sync direction and sync filter.
Click and map fields to be integrated.
Make your Zendesk and ADO systems work as one. No rework. No delays. Just clean, reliable integration.
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