Overview
Customer-facing and development teams must stay aligned to boost customer satisfaction, but manual updates and tool-switching slow them down. OpsHub Integration Manager (OIM), an enterprise – grade tool streamlines workflows with GUI-driven platform, enabling real-time, bidirectional sync across the systems. By ensuring 100% data accuracy, OIM accelerates incident resolution, request prioritization, and releases, leading to happier customers.
What Makes OIM the Best Choice for Azure DevOps and PagerDuty Integration?
Two-way sync: When an incident is triggered in PagerDuty, OIM automatically creates a corresponding work item in Azure DevOps. Any updates—such as status changes, priority modifications, resolutions, etc., —are bidirectionally synced between both platforms. This ensures customer support and development teams stay informed in real-time, eliminating manual updates, thereby accelerating incident resolution.
Effortless synchronization across 1000+ projects: Scale your Azure DevOps-PagerDuty integration easily without impacting end systems’ performance, even for complex workflows and large data sets.
**Deep data sync:**Bidirectionally synchronize comments, attachments, links, mentions, and rich text with full data integrity.
Seamless Project & Work Item Movement: Move projects and work items effortlessly while preserving attachments, comments, and history.
Continuous sync with intelligent error handling: Fault tolerant by design and built on a guaranteed eventual consistency model, OIM ensures that every entity and update syncs to the target as intended. It includes out-of-the-box mechanisms to handle system downtime, unexpected failures, and conflicts—ensuring a resilient and seamless synchronization process.
Data consistency with orphaned and deleted issue/ticket tracking: OIM goes beyond simple create/update operations. It also intelligently handles orphaned or deleted entities, ensuring that all records remain in sync between the two systems. This way, you can maintain data integrity and avoid any discrepancies.
Smart User Mapping: Effortlessly handle non-standard user representations or mismatched usernames with customized or Excel-based mapping, significantly reducing manual effort—especially for large user volumes.
Robust Security:: OIM keeps data secure through data encryption and user-based access control (UAC)
Learn more about OIM-driven PagerDuty and Azure DevOps integration here
Popular Use Cases
OIM takes care of the following:
- Incident Management: Synchronize PagerDuty alerts with Azure DevOps work items, ensuring that support and dev teams can collaborate efficiently on incident resolution without switching platforms.
- Change Management: Track and sync incident escalations or change events from PagerDuty to Azure DevOps, ensuring a unified approach to incident handling and system updates.
- Enhanced Issue Tracking: When developers resolve an issue in Azure DevOps, OIM updates the corresponding PagerDuty alert (e.g., acknowledged, resolved), keeping teams informed in real time.
Integrate Azure DevOps and PagerDuty in 5 Easy Steps
Configure ADO and PagerDuty systems.
Select project(s) to be integrated.
Select entity(s) to be integrated.
Select sync direction and sync filter.
Click and map fields to be integrated.
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Book a 30-minute Free Consultation to let us help you with your data integration requirements.
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