Overview
OpsHub Integration Manager (OIM) is the trusted industry leader for enterprise-grade data integration between Azure DevOps (TFS /VSTS) and ServiceNow.
Designed for unmatched scalability, reliability, and control, OIM empowers enterprises to synchronize data across thousands of projects and over 60+ tools without compromising the performance or integrity of end systems.
Trace every project, every entity, and every decision with OIM’s rich data visibility capabilities. By ensuring seamless reflection of project moves, entity transfers, and deletions, OIM gives enterprises a complete picture of their operations, empowering teams to identify risks, eliminate redundancies, and align priorities with business goals. With OIM, teams have access to accurate, real-time data wherever they need it. This enables leaders to respond to changes swiftly, reduce delays in workflows, and make decisions that drive measurable outcomes.
Learn more about OpsHub Integration Manager (OIM) here
Check out the supported versions & entities of Azure DevOps and ServiceNow here.
What Makes OIM Your Go-To Solution for a Reliable Azure DevOps and ServiceNow Integration?
Scale across 1000+ projects with no impact on end-system performance: OIM is designed to scale with you – no matter the size of your users or projects. The best part – your end-systems keep working as they are, and workflows stay.
Integrate your applications with complete data accuracy: We understand that data without context doesn’t do the job. OIM syncs data with giving you full visibility into data movement, deletion, history and attachments.
Sophisticated, low-code/no-code interface: Sync your application data without any coding expertise or manual effort. OIM’s centralized interface is designed to support smooth, hassle-free data sync.
Move beyond basic entities – sync comments, mentions, and more: Integrate comments, attachments, links, inline content, entity mention, user mention with complete history.
Keep project structures intact: When you move an entity from Project A to Project B, we make sure it’s not left behind as an orphan and transitions stay smooth.
Ensure format retention: Sync rich-text fields with 100% accuracy as OpsHub seamlessly transforms HTML (ServiceNow) and Wiki markup (ADO) formats.
Drive efficiency with smarter mapping: Align ServiceNow’s assignment groups with ADO projects effortlessly, enabling seamless workflows and optimized data organization tailored to your needs.
Align comments for clear communication: Configure ADO comments as public or private in ServiceNow, keeping internal notes secure and customer visible (public) comments perfectly aligned.
Enhance end-to-end traceability: OIM ensures that status transitions and their history are fully synchronized between ServiceNow and Azure DevOps. E.g., Between the two syncs, if the user modifies the status from Open -> In Progress -> Resolved in Azure DevOps, the OpsHub integration tool allows users to see the exact transition (Open -> In Progress -> Resolved) happening in ServiceNow too. This level of data granularity keeps teams aligned and view the same updates in their native tools in real time.
Deploy your way: Gain unmatched flexibility over your data integration goals – OIM can be configured on-premises or on the cloud.
Keep your data safe – even in case of failures: Easily reconcile data in case of errors. OIM’s built-in conflict resolution & advanced failure recovery offer real-time error detection and detailed logs, making debugging a breeze.
Popular Use Cases
OIM has helped the world’s largest companies make the most of their ADO-ServiceNow integration:
Incident Management: Synchronize ServiceNow incidents/tickets with ADO work items so that I support, and development teams can collaborate efficiently on issue resolution without switching platforms.
Change Management: Track and synchronize change requests across ADO and ServiceNow to ensure a unified approach to modifications and updates.
Enhanced Bug Tracking: Development teams working on bug fixes in ADO can have those issues linked and updated in ServiceNow, ensuring IT teams are informed of progress and resolutions.
-Service Request Management: Align service requests’ statuses and their progress across systems so that stakeholders and customers receive accurate on- time updates.
Refer to this page to learn more about how OpsHub Integration Manager (OIM) integrates Azure DevOps and ServiceNow bidirectionally.
How Does OIM Work?
OpsHub Integration Manager (OIM) offers an easy-to-use GUI and an intuitive user experience, enabling users to configure the Azure DevOps (VSTS/TFS) and ServiceNow unidirectional or bidirectional integration with ease.
Configure ADO and ServiceNow systems.
Select project(s) to be integrated.
Select entity(s) to be integrated.
Select sync direction and sync filter.
Click and map fields to be integrated.
What Sets OIM Apart!
When integrating Azure DevOps (ADO) and ServiceNow, it's essential to choose a solution that can navigate the complexities of your business operations. Plugins might offer a quick fix, but they often lack the robust features, scalability, and reliability required for enterprise-scale integrations.
Scalability: Handles large data volumes efficiently with parallel processing and load balancing, unlike custom scripts that require adjustments for scaling.
High Data Fidelity and Comprehensive Synchronization: Unlike basic plugins, OIM ensures no critical data is lost and supports complex data sync with full context.
Bidirectional Sync and Rich Data Handling: Many plugins lack robust reverse sync capabilities or only handle limited data types. OIM provides true bidirectional integration, including comments, attachments, and custom fields, etc.
Ease of Use: No-code/low-code configuration ensures faster deployment compared to script-based solutions.
Minimal Maintenance: OIM reduces the need for frequent manual adjustments, unlike plugin-based solutions that require ongoing coding support.
Extended Integration Capabilities: Integrates over 60 tools in the DevOps and ALM ecosystem.
Enterprise-Grade Reliability: OIM is built for large-scale, enterprise-level integrations with minimal downtime.
Request a free demo here
The Bottom Line
OpsHub Integration Manager doesn’t just integrate your systems—it transforms the way your teams collaborate, innovate, and grow. OIM gives enterprises a complete picture of their operations, empowering teams to identify risks, eliminate redundancies, and align priorities with business goals.
Book a 30-minute Free Consultation to let us help you with your data integration requirements.
