Overview
Support and development teams working in ServiceNow and Azure DevOps share a common goal: happy customers. To achieve this, both teams must stay aligned. However, without a streamlined workflow, frequent tool-switching, and manual updates lead to delays, errors, and difficulty in prioritizing customer requests/tickets.
OpsHub Integration Manager (OIM), an enterprise-grade integration platform bridges the gap by seamlessly connecting Azure DevOps (TFS and ADO Cloud) and ServiceNow. Supporting 70+ ALM and DevOps tools, OIM ensures real-time, bidirectional data sync with 100% accuracy. This accelerates issue resolution, change management, improves ticket prioritization, and speeds up releases
[Learn more about ServiceNow and Azure DevOps Integration using OIM.**
Sync ServiceNow and Azure DevOps with OIM
Stay aligned in real-time: Automatically sync incidents, tasks, and work items so updates in ServiceNow and Azure DevOps stay consistent. Real-time sync eliminates discrepancies across systems.
Run integrations at scale without performance hits: OIM operates externally—no in-tool plugins-ensuring smooth system performance while handling high data volumes, multiple teams, and complex workflows without manual intervention or requiring rebuilds.
Easy, no-code set up: Drag-and-drop UI with flexible sync rules—no coding required. Works for technical and non-technical users. Also, customize mappings and workflows with ease.
Rich data sync: Sync attachments, comments, links, and status updates with full history for an audit-ready view. Configure ADO comments as public or private in ServiceNow to keep notes secure and updates aligned.
Smart error handling: Built-in conflict resolution, audit logs, change tracking, and advanced failure recovery prevent data loss and manual rework during sync errors.
Seamless project transfers: Move items between boards, pipelines, or projects without losing relationships or context.
Robust security: RBAC, encryption, and secure API connections keep your data safe and compliant.
Flexible Deployment: Deploy OIM on-premise or in the cloud to fit your environment and policies.
**Drop us a line for a Free Demo to see how OIM facilitates ServiceNow and Azure DevOps bidirectional integration.
Popular Use Cases
OIM supports even the most complex business use case. Here are a few:
Incident Management: Synchronize ServiceNow incidents/tickets with ADO work items so that I support, and development teams can collaborate efficiently on issue resolution without switching platforms.
Change Management: Track and synchronize change requests across ADO and ServiceNow to ensure a unified approach to modifications and updates.
Enhanced Bug Tracking: Development teams working on bug fixes in ADO can have those issues linked and updated in ServiceNow, ensuring IT teams are informed of progress and resolutions.
-Service Request Management: Align service requests’ statuses and their progress across systems so that stakeholders and customers receive accurate on- time updates.
Make your ServiceNow and ADO systems work as one. No rework. No delays. Just clean, reliable integration.
Try OpsHub for Free
Integrate Azure DevOps and ServiceNow in 5 Easy Steps
Configure ADO and ServiceNow systems.
Select project(s) to be integrated.
Select entity(s) to be integrated.
Select sync direction and sync filter.
Click and map fields to be integrated.
Don’t guess your way through integration.
Connect with our Integration Engineer to discuss your ServiceNow Azure DevOps integration use case.
