Overview OpenText IT Operations Cloud (formerly Serena) helps enterprises manage IT operations, service requests, change management, and complex custom workflows, while Azure DevOps empowers teams with agile planning, development, testing, and CI/CD pipelines. When these systems run in silos:
OpsHub Integration Manager eliminates these challenges with automated, bidirectional synchronization between Serena and Azure DevOps. With its hub-and-spoke architecture, AI-assisted no-code interface, and best in class reliability, OpsHub ensures custom workflows, business logic, and complex relationships in Serena align seamlessly with Azure DevOps. The result is end-to-end traceability, governance, and faster delivery across IT and engineering teams while reducing manual effort, maintenance overhead, and reliance on technical experts to achieve a lower total cost of ownership. Why OpsHub Integration Manager is the best sync solution for OpenText IT Operations Cloud (Serena) and Azure DevOps? 1. Full entity coverage across Serena and Azure DevOps OpsHub delivers the most extensive integration by synchronizing all critical entities and lifecycle artifacts in both systems, ensuring end-to-end visibility and process alignment without any loss of context. OpenText IT Operations Cloud (Serena): Supports all custom primary item entities such as Change Requests, Incidents, Service Requests, Approvals, and any custom-defined record Azure DevOps: Extends far beyond work items to include Test Plans, Test Suites, Test Runs, Test Results, iteration paths, area paths, release pipelines, and dashboards enabling complete lifecycle traceability from planning to CI/CD. 2. Sync complete data: comments, attachments, relationships, and history Unlike basic solutions that stop at syncing fields, OpsHub preserves full work context by synchronizing comments, attachments, images, @mentions, relationships, and complete history. This ensures accurate, traceable, and collaboration-ready information across Serena and Azure DevOps. 3. AI-assisted, intuitive no-code configuration: Configuring integrations has never been easier. OpsHub’s simple, visual drag-and-drop interface, enhanced with AI-assisted field mapping and transformation recommendations, helps you create and adapt complex integrations without writing scripts, reducing setup time and errors. 4. Unmatched reliability during any disruption
5. Scalable architecture that protects performance
6. Flexible deployment for regulated environments
Use Cases Streamline change management Sync Serena change requests and ITSM records with Azure DevOps work items to keep IT and development teams aligned and reduce delivery risks. Ensure audit-ready traceability Maintain complete history, relationships, and attachments across both systems for compliance and reporting visibility. Accelerate delivery cycles Link service requests in Serena with related features and tasks in Azure DevOps to speed up issue resolution and releases.
Frequently asked questions Q1: What data can OpsHub synchronize between Serena and Azure DevOps? OpsHub synchronizes Serena change requests, incidents, approvals, service records, and other custom primary item entities with Azure DevOps work items, Test Plans, Test Suites, Test Runs, and Test Results. It also preserves comments, attachments, relationships, @mentions, history, and other important work details. Q2: Does OpsHub require scripts or plugins to set up the integration? No. OpsHub offers a 100% no-code setup through an intuitive visual interface with drag-and-drop field mapping, reusable templates, and configurable rules no custom scripts or additional plugins required. |
