Overview
IT service teams manage requests and incidents in BMC Helix ITSM (formerly named BMC Remedy), while engineering teams plan and execute work in Azure DevOps. When these systems operate in isolation, teams rely on manual updates, duplicate records, and follow-ups leading to delays, lost context, and unclear ownership.
OpsHub Integration Manager (OIM) provides reliable, bidirectional integration between BMC Remedy and Azure DevOps. Remedy Requests are synchronized with Azure DevOps work items along with rich context such as comments, attachments, links, and fields. Each team continues working in its own system, while updates flow automatically and consistently across both platforms in near real time
Learn more about BMC Remedy and Azure DevOps integration using OIM
Why Integrate BMC Remedy and Azure DevOps with OIM?
Two-way sync: Updates made in BMC Remedy or Azure DevOps are reflected in the other system . Requests and work items stay aligned without trigger-based scripts or installing plug-ins.
Full request context, always: Synchronize BMC Remedy Requests with Azure DevOps work items while retaining comments, attachments, links, and standard and custom fields so engineering receives complete request context.
No-code setup, easy to manage: Configure entities, field mappings, and sync behavior through a no-code, UI-driven setup. OIM runs externally, avoiding performance impact on Remedy or Azure DevOps, even at scale.
Reliable sync at enterprise scale: Built-in sync failure retries, reconciliation, and conflict handling ensure data accuracy without duplicate records. OIM’s fault-tolerant architecture and eventual consistency model guarantee reliable delivery of every update.
Simple and flexible user matching: Users can be mapped across systems using configurable rules or email-based matching, making it easy to handle different usernames and large user bases.
Book a free demo to see how OpsHub enables seamless BMC Remedy and Azure DevOps integration.
Popular Use Cases
OIM has helped the world’s largest companies make the most of their BMC Remedy-ADO integration:
Request escalation from ITSM to engineering: Automatically create and link Azure DevOps work items from BMC Remedy Requests when engineering action is required. Teams stay in their native tools while progress remains synchronized.
Implementation tracking across systems: Track how Remedy Requests are implemented through Azure DevOps work items. Status updates and resolutions flow back to Remedy for clear visibility and ownership.
Audit and compliance traceability: Maintain end-to-end traceability between Remedy and Azure DevOps. All updates, comments, and attachments remain linked across systems to support audits and compliance needs.
Make Your BMC Remedy and Azure DevOps Systems Work as One .No manual updates. No duplicate requests. Just clean, reliable synchronization between ITSM and engineering. Try OpsHub for free.
Integrate BMC Remedy and Azure DevOps in 5 Easy Steps
OpsHub Integration Manager (OIM) offers an easy-to-use GUI and an intuitive user experience, enabling users to configure the Azure DevOps (VSTS/TFS) and BMC Remedy unidirectional or bidirectional integration with ease.
Configure ADO and BMC Remedy systems.
Select project(s) to be integrated.
Select entity(s) to be integrated.
Select sync direction and sync filter.
Click and map fields to be integrated.
The Bottom Line
Don’t guess your way through integration. Connect with an OpsHub integration engineer to discuss your use case.
