Tasktop Integration Hub provides fully automated, enterprise-grade synchronization for Microsoft Team Foundation Server (TFS) and Visual Studio Team Services (VSTS) with ServiceNow.
Tasktop accelerates Help Desk Incident Escalation by synchronizing all ServiceNow Incidents (that have been escalated to Problems) to TFS/VSTS. With the synchronized Problem information, the developer can prioritize with full visibility into the details and urgency, for example. Similarly, Tasktop enhances efficiency in the Help Desk Feature Request process by automatically mirroring the feature in ServiceNow into TFS/VSTS for prioritization. As the developer works on the Problem or Feature, the updates in their system are automatically synchronized back to ServiceNow. The result is instantaneous information flow between the service desk and development teams, enhanced project visibility, and artifact traceability - all while team members continue to operate in their tool of choice.
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See how Tasktop's model-based integration enables rapid scaling.