NOTE: This extension is pre-installed with Visual Studio Team Services and Team Foundation Server 2015.

Connect your customer support and development teams

Better customer service starts with better communication. Zendesk brings all your customer conversations into one place. Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most - better customer service and more meaningful conversations.

Create work items for your engineers right from Zendesk

With the Visual Studio Team Services app for Zendesk, users in Zendesk can quickly create a new work item from a Zendesk ticket.

Quick steps

This capability is only available with Visual Studio Team Services, not Team Foundation Server.*

1. Sign up for Zendesk or use your existing account
2. Get the app and then install it into Zendesk (via Manage Apps)
3. Configure the app with your account name
4. Open a Zendesk ticket, click Apps, sign in
5. Click to create a new work item or to link the current ticket to an existing work item

Instant access to the status of linked work items

Give your customer support team easy access to the information they need. See details about work items linked to a Zendesk ticket, including current state.

Efficient communication between support and engineering teams

Users in both Zendesk and Visual Studio Team Services can send private messages that are easily accessible by users in the other system, making it easy to track and manage communication about a customer issue.

Quick steps

1. Get an API token from your Zendesk API admin page.
2. Go to your team project's admin area, select Service Hooks, and create a service hook subscription for Zendesk.
3. Specify a prefix, such as zendesk:, that all comments you want sent to Zendesk must start with
4. Specify your Zendesk account name and paste your API token and create the subscription
5. Open a work item, enter a comment starting with the specified prefix string, and save

See the full steps.