Connect your customer support and development teams
Better customer service starts with better communication. Zendesk brings all your customer conversations into one place. Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most - better customer service and more meaningful conversations.
Create work items for your engineers right from Zendesk
With the Visual Studio Team Services app for Zendesk, users in Zendesk can quickly create a new work item from a Zendesk ticket.
Instant access to the status of linked work items
Give your customer support team easy access to the information they need. See details about work items linked to a Zendesk ticket, including current state.
Efficient communication between support and engineering teams
Users in both Zendesk and Visual Studio Team Services can send private messages that are easily accessible by users in the other system, making it easy to track and manage communication about a customer issue.
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