ZigiOps - integrate Azure DevOps with Zendesk Support

What is ZigiOps?

Connect Zendesk Support and Azure DevOps in minutes with ZigiOps, ZigiWave's 100% code-free integration platform built for enterprise scale. Through a single, intuitive UI, you can bridge your customer support and DevOps workflows without writing a single line of code, no plugins, no data stored, no complexity.

Automatically sync Zendesk tickets directly to Azure DevOps work items, bugs, or issues, in real time. ZigiOps ships with ready-to-use integration templates, so your teams are up and running fast, with full control over field mapping, filtering, and conditional logic.

ZigiOps supports all standard Zendesk ticket types, including incidents, questions, problems, and tasks. You choose exactly what to integrate and how.

The platform is ISO 27001 certified, processes data in real time without storing it, and supports unlimited transactions, making it a secure, future-proof choice for growing enterprises.

Beyond Zendesk and Azure DevOps, you can also connect Azure DevOps with ServiceNow, Jira, BMC Remedy, Salesforce, and more, all from the same platform.

Supported data types: Tickets, Incidents, Problems, Tasks, Work Items, Issues, Custom Records, and more.

Use case:

A support agent receives a customer complaint in Zendesk that turns out to be a product bug. The development team manages all engineering work in Azure DevOps. Without an integration, the agent manually copies ticket details into Azure DevOps and then spends time following up on resolution status, creating friction on both sides.

With ZigiOps, everything is automated: the moment a qualifying Zendesk ticket is created or updated, ZigiOps automatically logs a corresponding work item in Azure DevOps. ZigiOps supports updates in both directions.

Support agents and developers stay aligned without switching platforms. ZigiOps instantly synchronizes ticket status, comments, priority updates, and attachments between Zendesk and Azure DevOps. This removes the manual handoff entirely, shortens resolution times, and ensures no customer issue falls through the cracks.

Once the developer resolves the issue in Azure DevOps, ZigiOps automatically updates the Zendesk ticket. The support agent sees the update right away and can close the ticket and notify the customer.

Features:

100% code-free setup - no coding, scripting, or API knowledge required, ever
Pre-built integration templates - ready-to-use, out-of-the-box workflows to get you connected in minutes
Conditional field mapping - full control over logic, filters, and data transformation
Fully customizable workflows - adapting to your existing processes, not the other way around
Simple, guided UI - designed for IT teams, no dedicated integration specialist needed
Smart data recovery and advanced retry mechanism - user-configurable logic to ensure no data is lost in transit
Zero data storage - ZigiOps transfers data in real time without storing any of it on its servers
ISO 27001 certified - enterprise-grade security built in, not bolted on
Unlimited transactions - scales with your organization without throttling or extra costs
Standalone application - not a plugin, not a bolt-on, a dedicated integration platform that works independently of the systems it connects