##What is ZigiOps? With ZigiOps highly scalable, fully customizable integration platform, you can integrate TOPdesk with Azure DevOps/VSTS/TFS in only a few steps. ZigiOps’ integration between TOPdesk and Azure DevOps optimizes data flow between teams and departments. It synchronizes records between both systems in real time, to give each team the most up-to-date version of each query. With ZigiOps, you can connect Azure DevOps and TOPdesk in minutes, thanks to our fully customizable integration templates that come with a wide set of actions, conditions, and transformations. You can quickly configure them to match your exact use case and make changes as needed. ##Use case: The helpdesk team receives a new incident in TOPdesk. They check it and find out that a software bug has caused the problem, i.e. that the DevOps team needs to intervene. Thanks to ZigiOps, they don’t need to open Azure DevOps and create a work item for the bug manually. The integration platform creates it automatically and performs poller-based updates, if there are any changes. The communication between the helpdesk team and the developer who works on the bug is extremely easy. It doesn’t require any additional apps: they can simply add comments. All log files, traces, and all other attachments are automatically synchronized, too. This guarantees a smooth application lifecycle management (ALM) and no organizational silos. Once the developer fixes the issue, ZigiOps updates the TOPdesk incident, and your end customer receives a notification that you’ve resolved their issue—faster than ever before. ##Supported data types: Work items, Incidents ##Features:
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