ZigiOps - integrate Azure DevOps with TOPdesk

What is ZigiOps?

Connect TOPdesk and Azure DevOps in minutes with ZigiOps, ZigiWave's 100% code-free integration platform built for enterprise scale. Through a single, intuitive UI, you can bridge your ITSM and DevOps workflows without writing a single line of code, no plugins, no data stored, no complexity.

Automatically sync TOPdesk incidents, change requests, and service tasks directly to Azure DevOps work items, bugs, or issues, in real time. ZigiOps ships with ready-to-use integration templates, so your teams are up and running fast, with full control over field mapping, filtering, and conditional logic.

ZigiOps supports all major TOPdesk modules, including first-line incidents, second-line incidents, change requests, and service tasks. You choose exactly what to integrate and how.

The platform is ISO 27001 certified, processes data in real time without storing it, and supports unlimited transactions, making it a secure, future-proof choice for growing enterprises.

Beyond TOPdesk and Azure DevOps, you can also connect Azure DevOps with ServiceNow, Jira, BMC Remedy, Salesforce, and more, all from the same platform.

Supported data types: Incidents, Change Requests, Service Tasks, Work Items, Issues, Custom Records, and more.

Use case:

The service desk receives a new incident in TOPdesk. After investigation, the team identifies that the root cause is a software defect requiring escalation to the DevOps team, who work exclusively in Azure DevOps.

With ZigiOps, everything is automated: the integration platform automatically picks up the incident from TOPdesk and logs a corresponding work item in Azure DevOps. ZigiOps supports updates in both directions.

The service desk agent and the developer communicate directly within their own tools, without needing to switch platforms or coordinate manually. ZigiOps instantly synchronizes all comments, status updates, and attachments between TOPdesk and Azure DevOps. This eliminates communication bottlenecks and accelerates resolution times.

Once the developer closes the work item in Azure DevOps, ZigiOps automatically updates the incident in TOPdesk. The service desk agent sees the resolution immediately and can close the ticket and notify the end user.

Features:

100% code-free setup - no coding, scripting, or API knowledge required, ever
Pre-built integration templates - ready-to-use, out-of-the-box workflows to get you connected in minutes
Conditional field mapping - full control over logic, filters, and data transformation
Fully customizable workflows - adapting to your existing processes, not the other way around
Simple, guided UI - designed for IT teams, no dedicated integration specialist needed
Smart data recovery and advanced retry mechanism - user-configurable logic to ensure no data is lost in transit
Zero data storage - ZigiOps transfers data in real time without storing any of it on its servers
ISO 27001 certified - enterprise-grade security built in, not bolted on
Unlimited transactions - scales with your organization without throttling or extra costs
Standalone application - not a plugin, not a bolt-on, a dedicated integration platform that works independently of the systems it connects