ServiceNow integration - ZigiOps - Visual Studio Marketplace

What is ZigiOps?

With ZigiOps, ZigiWave’s highly scalable, fully customizable integration platform, you can integrate ServiceNow with Azure DevOps/VSTS/TFS in only a few steps. Unify and integrate data from different sources in a single, easy-to-navigate UI and effortlessly improve the communication between your ITSM and DevOps teams.

Automate the transformation of incidents and other requests to bugs and issues in real time, thanks to the wide array of pre-built workflows that you get with ZigiOps. Benefit from a seamless end-to-end dataflow within your company and solve any challenge your business faces.

ZigiOps supports all ServiceNow modules and tables, f.e. events, incidents, SCRUM, change requests, and problem management, and you pick which ones to integrate.

Along with that, you can integrate Azure DevOps/VSTS/TFS with BMC Remedy, Cherwell, Salesforce and more.

Supported data types: Incidents, Change Requests, Service Requests, Issues, Custom Records.

ZigiOps integration in action:

##Use case:

The service desk team receives a new incident in their ServiceNow queue. They investigate the issue and find out that the problem is the result of a software bug and they need to forward it to the DevOps team.

With ZigiOps, everything is automated: they don’t need to open Azure DevOps and manually log the issue. The integration platform automatically picks up the incident from ServiceNow and logs a new issue in Azure DevOps. ZigiOps supports updates in both directions.

The service desk team and the developer working on the issue communicate effortlessly, thanks to ZigiOps. The communication doesn’t require any additional tools: it simply takes place in the comments. ZigiOps instantly synchronizes all log files, traces, or other attachments. This simplifies root cause analysis and change request management. Because of it, you can easily eliminate communication bottlenecks.

Once the developer fixes the issue, ZigiOps automatically updates the incident in ServiceNow. The end customer then receives a notification that their problem is resolved.

##Features:

Vendor-certified integrations between Azure DevOps and 10+ other systems
Pre-built templates & out-of-the-box use cases
Conditional field mapping
A simple, intuitive UI
Fully customizable workflows
Smart data recovery features
Advanced retry mechanism with a user-configurable logic
No coding or API knowledge required