ServiceNow integration - ZigiOps - Visual Studio Marketplace

What is ZigiOps?

Connect ServiceNow and Azure DevOps in minutes with ZigiOps, ZigiWave's 100% code-free integration platform built for enterprise scale. Through a single, intuitive UI, you can bridge your ITSM and DevOps workflows without writing a single line of code, no plugins, no data stored, no complexity.

Automatically sync incidents, change requests, and service requests from ServiceNow directly to Azure DevOps work items, bugs, or issues, in real time. ZigiOps ships with ready-to-use integration templates, so your teams are up and running fast, with full control over field mapping, filtering, and conditional logic.

ZigiOps supports all ServiceNow modules and tables, including incidents, events, change requests, problem management, SCRUM, and service catalog tasks. You choose exactly what to integrate and how.

The platform is ISO 27001 certified, processes data in real time without storing it, and supports unlimited transactions, making it a secure, future-proof choice for growing enterprises.

Beyond ServiceNow and Azure DevOps, you can also connect Azure DevOps with Jira, BMC Remedy, Salesforce, Cherwell, and more, all from the same platform.

Supported data types: Incidents, Change Requests, Service Requests, Work Items, Issues, Custom Records.

ZigiOps integration in action:

Use case:

The service desk team receives a new incident in their ServiceNow queue. They investigate the issue and find out that the problem is the result of a software bug and they need to forward it to the DevOps team.

With ZigiOps, everything is automated: they don’t need to open Azure DevOps and manually log the issue. The integration platform automatically picks up the incident from ServiceNow and logs a new issue in Azure DevOps. ZigiOps supports updates in both directions.

The service desk team and the developer working on the issue communicate effortlessly, thanks to ZigiOps. The communication doesn’t require any additional tools: it simply takes place in the comments. ZigiOps instantly synchronizes all log files, traces, or other attachments. This simplifies root cause analysis and change request management. Because of it, you can easily eliminate communication bottlenecks.

Once the developer fixes the issue, ZigiOps automatically updates the incident in ServiceNow. The end customer then receives a notification that their problem is resolved.

Features:

100% code-free setup — no coding, scripting, or API knowledge required, ever
Vendor-certified integrations between Azure DevOps and 10+ enterprise systems, including ServiceNow, Jira, BMC Remedy, Salesforce, and Cherwell
Pre-built integration templates with ready-to-use, out-of-the-box workflows to get you connected in minutes
Conditional field mapping with full control over logic, filters, and data transformation
Fully customizable workflows that adapt to your existing processes, not the other way around
Simple, guided UI designed for IT teams, no dedicated integration specialist needed
Smart data recovery and advanced retry mechanism with user-configurable logic to ensure no data is lost in transit
Zero data storage — ZigiOps transfers data in real time without storing any of it on its servers, keeping your information secure and compliant
ISO 27001 certified — enterprise-grade security built in, not bolted on
Unlimited transactions — scales with your organization without throttling or extra costs
Standalone application — not a plugin, not a bolt-on, a dedicated integration platform that works independently of the systems it connects