What is ZigiOps?Integrate Azure DevOps/VSTS/TFS and BMC Remedyforce in a few clicks, thanks to ZigiOps’ bi-directional, no-code, highly scalable integration between the two. With our pre-built workflows, you get a wide array of actions, conditions, and transformations for all your use cases – even the most complex ones. Synchronize ITSM and DevOps and get rid of bottlenecks and silos. Additionally, you can integrate Azure DevOps/VSTS/TFS with ServiceNow, Cherwell, Salesforce, and more. Supported data types: Incidents, Change requests, Service requests, and Custom records. ZigiOps integration dashboard:
##Use case: The helpdesk team receives a new incident in their Remedyforce queue. After checking the issue, they discover that the problem is the result of a software bug, i.e. that they need to forward it to the developers to solve it With ZigiOps integration platform, they can forward it to the DevOps team automatically: they don’t need to open Azure DevOps to log the issue. ZigiOps creates an incident in Azure DevOps and updates it in real time, as soon as any changes take place. The helpdesk team and the developer in charge of the ticket can communicate easily. They don’t need any additional tools to communicate, because everything takes place in the comments. ZigiOps synchronizes log files, traces, and all attachments in real time. This improves defect tracking and resolution, simplifies change request management, and eliminates bottlenecks and silos. Once the developer resolves the problem, the integration platform automatically updates the incident in Remedyforce. The customer then receives a notification that the issue has been fixed. ##Features:
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