What is ZigiOps?With ZigiOps, you can integrate BMC Remedy with Azure DevOps/VSTS/TFS in only a few steps and effortlessly improve the communication between your ITSM and DevOps teams. Automate the transformation of incidents and other requests to bugs and issues in real time and simplify ticket creation and handling. Thanks to the wide variety of pre-built workflows that you get with ZigiOps, you get a comprehensive end-to-end solution to any challenge your business faces. Additionally, you can integrate Azure DevOps/VSTS/TFS with ServiceNow, Cherwell, and Salesforce. Supported data types: Incidents, Change requests, Service requests, Issues, and Custom records. ZigiOps integration in action:
##Use case: The helpdesk team receives a new incident in their BMC Remedy queue. After checking the issue, they discover that the problem is the result of a software bug, i.e. they need to get the DevOps team involved to solve it. With ZigiOps’ Remedy/Azure DevOps integration, they can forward it to the DevOps team automatically: they don’t need to open Azure and manually log the issue. ZigiOps creates an incident in Azure DevOps and updates it in real time, whenever any changes take place. ZigiOps instantly synchronizes log files, traces, and all other attachments. This improves defect tracking and resolution, simplifies change request management, and eliminates bottlenecks and silos. Once the developer fixes the issue, ZigiOps automatically updates the incident in BMC Remedy. The customer then receives a notification that the issue has been fixed. ##Features:
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