##What is ZigiOps? With ZigiOps highly scalable, fully customizable integration platform, you can integrate Zendesk with Azure DevOps/VSTS/TFS in only a few steps. Our Zendesk Azure DevOps integration streamlines and automates data flow between teams and departments. It synchronizes records between both systems in real time, to give each team the most up-to-date version of each query. This way, everyone’s able to use the tools they’re most familiar with, and benefit from the functionalities of the other tools in your software ecosystem. ##Use case: The helpdesk team receives a new incident in their Zendesk Support queue. They investigate the issue and find out that the problem comes from a software bug, i.e. the DevOps team should take over. Thanks to ZigiOps, they don’t need to open Azure DevOps and create a ticket for the bug manually. The integration platform creates it automatically and performs poller-based updates, if there are any changes, which guarantees a smooth application lifecycle management (ALM) and no data silos. The communication between the helpdesk team and the developer, the bug is assigned to, is extremely easy, as it doesn’t require any additional tools. Everything happens in the comments. All log files, traces, and all other attachments sync automatically, too. This helps streamline defect tracking and resolution, and it also improves change request management. Once the developer fixes the issue, ZigiOps updates the Zendesk incident instantly. The end customer receives a notification that you’ve resolved their issue — faster than ever before. ##Supported data types: Work items, Tickets ##Features:
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