##What is ZigiOps? With ZigiOps highly scalable, fully customizable integration platform, you can integrate Salesforce with Azure DevOps/VSTS/TFS in only a few steps. Our integration between Salesforce and Azure DevOps automates the entire information transfer process and keeps both systems updated in real time. This way, you can eliminate errors, solve issues faster, and make sure your end customers are happy. Automate the transformation of incidents and other requests to bugs and issues in real time, thanks to the wide array of pre-built workflows that you get with ZigiOps. Benefit from a seamless end-to-end dataflow within your company and solve any challenge your business faces.
##Use case: If your main ITSM/CRM system is Salesforce and you want to be able to forward Salesforce Cases to Azure DevOps automatically, you can use ZigiOps’ integration between the two software tools. An integration in the opposite direction (from Azure DevOps to Salesforce) is also possible. ZigiOps retrieves new Cases created in Salesforce in real time and logs them as Work Items in Azure DevOps. You have a high level of data filtering control, so you can define which Salesforce Cases to collect. You also have full control over the data field mapping functionalities of the platform, allowing you to define how ZigiOps reports data to Azure DevOps. With this integration, you can sync regular fields, custom fields, lifecycle fields, comments and attachments. Updates in Salesforce for the Cases that have been already transferred to Azure DevOps are extracted in real time. Regular fields, custom fields, lifecycle fields, comments and attachments are synced between the two. Similarly, updates in Azure DevOps for Work Items that originate from Salesforce Cases are collected in real time. The integration platform synchronizes them with the related Salesforce Case in Salesforce, aligning regular fields, custom fields, lifecycle fields, comments and attachments. ##Supported data types: Work items, Cases ##Features:
Contact us at zigiwave.com for a FREE trial. |