The BMC AppSight Application Problem Resolution system increases the efficiency of development, testing and support teams by automating application problem resolution processes across the application lifecycle. The system captures, communicates, and pinpoints the root cause of application problems.
The system uses patented Black Box software technology to capture a complete record of application execution, including the user experience, performance, configuration, and code-level information — across a multi-tiered environment — in one synchronized timeline. The BMC Black Box operates with an extremely low performance impact and requires no modifications to the application or system. When a problem occurs, the BMC Black Box encapsulates the synchronized problem history in a small documentary log that can be communicated to the entire problem resolution team, much like a black box flight recorder in an aircraft. With the black box log, those involved in problem triage and resolution can replay, rather than recreate, any reported problems, eliminating up to 70 percent of the cycle time typically consumed by root cause analysis.