Freshservice CR Automation

Automatically create Freshservice Change Requests from Azure DevOps release pipelines with AI-powered field population.

Features

• AI-Powered — LLM analyzes PR, work items, SonarQube, Trivy to populate risk, impact, description
• Zero Dependencies — Python stdlib only, no pip install needed on agents
• Smart Triggers — Creates CR for PR merges and redeployments, skips manual patching
• Auto Requester — Resolves Freshservice requester from PR author email
• Graceful Fallback — Falls back to cr-metadata.json defaults if LLM unavailable

Usage

Add the "Create Freshservice Change Request" task to your release pipeline and configure:

• Freshservice API Key & Base URL
• Agent, Group, Department IDs
• Path to cr-metadata.json in your build artifact
• (Optional) LLM endpoint for AI analysis
• (Optional) SonarQube and Trivy report paths

Output Variables