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Redpen is a “Customer Support and Bug Capture Platform” that helps you collect feedback and issues during the product development lifecycle.

Create issues in Azure DevOps projects

Collect visual feedback and bugs from your product or website as work items. Take screenshots and screen recordings of any website or desktop application, highlight issues using annotation tools, and submit to Azure DevOps.

Capture user feedback with Redpen Widget

Allow the non-technical stakeholders to send visual feedback directly from within your website. Increase customer satisfaction, reduce support and development costs with quick and visual feedback directly to Azure DevOps.

View auto-attach Redpen diagnostics in Azure DevOps

Bugs reported using Redpen have all the essential technical details - device details, browser details, network logs, console logs, etc. It is required to not just identify the bugs but recreate, and resolve them faster.

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Key Benefits

• Faster time to market - By reducing product development time by eliminating back-and-forth communication between teams.
• Increase customer satisfaction - By faster turnaround of bugs or feedback submitted by customers.
• Save Cost - By minimizing the development and support costs.

Redpen allows you to

• Create issues in Azure DevOps easily.
• Attach visually explained screenshots and screens recordings of the web page or desktop screen to Azure DevOps work-item.
• Report bugs faster with pre-defined templates.
• View Redpen rich diagnostics in Azure DevOps work-item.
• Minimize troubleshooting time with auto-collected technical metadata.
• Edit and update Azure DevOps work-item.

Download tools to capture issues and send feedback

• Browser extensions - Chrome, Safari, Edge
• Desktop apps - Windows, Mac

GET STARTED FOR FREE with Redpen!

Screenshots