TFS Manager for Dynamics CRMPackaged solution that quickly and easily integrates Microsoft CRM (CRM 2011, 2013 and CRM Online)case/ticket management with Microsoft’s Team Foundation Server (TFS) 2010, 2012 2013 and VSO or TFS online. |
TFS Manager for Dynamics CRM enables customer service/support and helpdesk teams using Microsoft Dynamics CRM (2011, 2013 and Online) to quickly and easily escalate CRM cases (e.g., bugs) to development as work items in Microsoft’s Visual Studio Team Foundation Server (TFS) 2010, 2012, 2013 and VSO or TFS online. By automating this process, support and development managers create an end-to-end process across customer-centric CRM and TFS for development teams. The result allows front-line support and development to more efficiently communicate, improve customer satisfaction (internal and external) by providing real-time status updates. |