Salesforce Service Cloud & Microsoft Azure DevOps Integration

Quickly and easily send case information from Salesforce.com to Microsoft's Azure DevOps (formerly VSTS).

Case Management Workflow

The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search Azure DevOps, link cases to existing work items or "send cases" to Azure DevOps where a new work item is automatically created. Once development completes the work, Salesforce.com cases are synchronized with key Azure DevOps work item information --- complete with CRM update notifications.

HIGHLIGHTS

• Escalate to Dev - Escalate support cases that need dev to solve. Establish bidirectional links between cases and Azure DevOps.
• Search & Link from Salesforce - Nobody likes duplicates! Before sending to dev and creating a issue, search for similar issues first. If it's a match, link the case!
• Automatically Create Issues - Based on case field values, automatically create new issues --- in the right projects! It is 100% configurable and supports all issue types.
• View Dev Status in Salesforce - Once an issue is created or a dev link is established, support can view issue status and other fields --- all within CRM!
• Map System & Custom Fields - Point and click to map fields between Salesforce.com and Azure DevOps. You can configure any field, in any direction.
• Automatic SFDC Notifications - Development works hard! When they update or complete issues, CRM is automatically populated to reflect the new status.

Learn more, request demos and launch free trials today. Pricing starts at only $1,999/year!

Pricing

https://www.quantumwhisper.com/pricing