Microsoft Dynamics CRM & Azure DevOps (VSTS) Integration
Quickly and easily send case information from Microsoft Dynamics CRM (on-prem) and Dynamics 365 (CRM Online) to Azure DevOps.
Case Management Workflow
The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search Azure DevOps, link cases to existing work items or "send cases" to Azure DevOps where a new work item is automatically created. Once development completes the work, CRM cases are synchronized with key Azure DevOps work item information --- complete with CRM update notifications.
HIGHLIGHTS
Escalate to Dev - Escalate support cases that need dev to solve. Establish bidirectional links between cases and Azure DevOps.
Search & Link From CRM - Nobody likes duplicates! Before sending to dev and creating a issue, search for similar issues first. If it's a match, link the case!
Azure DevOps Work Items - Based on case field values, automatically create "new" Azure DevOps work items --- in the right projects! Supports all templates and work items types.
View Development Status In CRM - Once an Azure DevOps work item is created or a dev link is established, support can view work item status and other fields (configurable) --- all within CRM!
Map System & Custom Fields - Point and click to map fields between CRM and Azure DevOps. You can configure any number or fields, in any direction, be they system or custom fields.
Automatic CRM Notifications - Development works hard! When they update or complete work items, CRM is automatically populated to reflect the new status or update.
Learn more, request demos and launch free trials today. Pricing starts at only $1,999/year!
